STEP 5: ROUTING GROUP CONFIGURATION
We have completed adding destinations and rate chart. We have another prerequisites to be added, that is Routing Group. We can do that by following steps below.
- From Navigation Menu go to Routing >> Dialing Plan Group >> Add Dialing Plan Group
- Fill up the form with appropriate data on specified fields.
| Name | An identical name of the routing group. |
| IVR Mode | For now, leave it as wholesale. Wholesale mode doesn’t have any IVR. Calling Card and retail mode have specific IVR which we will describe letter. |
| Failover | If a call fails on first route, if your failover is enabled, it will try with 2nd route and so on. Leave it disabled for now. |
| Priority Sense | Priority sense, capacity sense and call ratio sense together works as a traffic flow control algorithm. Leave it 100 now. We will explain it more in user manual. |
| Capacity Sense | Leave it 0 |
| Call Ratio Sense | Leave it 0 |
| Policy | Policy defines call distribution algorithm, how your calls will be distributed among various gateways you have, it can be based on quality, it can be based on cost or both, or you can set strict priority. Set Force Routing as policy for now. |
| Loss Protection | If your buying rate is higher than selling rate, it incurs lose for you. If you set loss protection, SyncSwitch will not let the routing to pass such calls which incur loss. For now, set it disabled to reduce complexity. |
| Connec. Time Out | After how many seconds the call will be disconnected if the called person does not receive the phone. Leave it 60 for now. |
| Max Call Duration | Maximum duration of a connected call after which the call will be automatically hanged up. |
| Comment | Any identical text that can help you to remember or identify about this routing group. |
- After filling up the form, click on Create Routing Group button.
- We are done with Dialing Plan Group creation.
